General
How can I contact Rudolf/the Artist?
Simply give us a call or send us a Whatsapp on 0782519449, or drop us an email at admin@rudolfhartwig.com
Do you have a showroom?
Our offices are based in Rivergate Industrial Park (Cape Town), kindly make an appointment as we are mostly hammering away in the workshop!
Can we purchase directly from you/the Artist?
Yes you may, kindly contact our offices by sending a Whatsapp on 0782519449 or drop us an email at admin@rudolfhartwig.com with the product you require.
Do I have to create an account to shop from your website?
No- you may add your products to your cart, and complete the information we require to courier your products to you - Name and Address
What payment options are available?
All our products and Art can be purchased via our Website (Payfast) or directly from us via EFT
Why are some items out of stock?
Some items sell out faster than others, due to high demand or uniqueness/one of a kind. However, 80% of our Collection I products are readily available. If a product is out of stock, lead times vary from 4-10 working days, depending on the stock item and whether it is dependent on the nature of material, or the customisation required
Delivery & Returns
When will I receive my order?
You can expect to receive your package within 3 to 5 working days (RSA). Please track your order status on your emailed order confirmation
How will my order be delivered to me?
Door to Door - We can deliver to your home or work with the door to door option. There are certain outlying areas in RSA where orders will be slightly delayed.
How will my order be packaged?
We package all orders as economically "green" as possible to save both materials and costs.
How much will delivery cost me? How long will it take? How much will it cost?
Door to door delivery to central areas: 3-5 working days at R115.
Door to door delivery to outlying areas: 5-8 working days, cost determined by location.
Is there an EXPRESS delivery option?
If you would like an Express delivery, kindly contact us before your online payment to arrange the best price with our courier for you:
WhatsApp 0782519449
Email admin@rudolfhartwig.com,
Telephone 078 251 9449
Returns and Exchanges
You can always contact us for any return or exchange questions at admin@rudolfhartwig.com - we will gladly assist.
Online Shopping
How do I shop online at rhART?
Enjoy browsing our website and when you find an item you would like to purchase, simply click “Add to Cart”. Some items may require you to select a colour or size.
Can I change my address once I have paid?
Yes, you can, only if the order has not been handed over to our courier yet. Simply contact us via:
WhatsApp 0782519449
Email admin@rudolfhartwig.com,
Telephone 078 251 9449
Is it safe to shop online with rhART?
rhART subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind.
Card payments - Using 3D Secure / Payer Authentication, online card payments are now authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen. Instant EFT - There are several security measures in place to protect you and your money throughout the payment process. SiD Instant EFT doesn’t store your personal data such as your banking login details, ensuring that sensitive financial information is kept secure. SiD Instant EFT links with your bank’s online system and requires you to authorise your transactions with a One Time Pin (OTP) that will get sent to you via a push message on your phone or within your banking app.
What is 3D Secure/Payer Authentication?
3D Secure or Payer Authentication (MasterCard® SecureCode™ and Verified by Visa) provides an additional layer of security and protects you, the cardholder, when making an online purchase using a debit or credit card. Your bank identifies you using a previously selected One-Time Pin or password and therefore knows that it's you who is shopping online. In doing so, fraudulent transactions can not be made if your card has been lost or stolen - giving you more control of your shopping experience.
You can shop in total confidence knowing that your credit card details are safe and secure.
To find out more about 3D Secure / Payer Authentication or if you are experiencing any difficulties upon checkout, feel free to contact us via Whatsapp/ Email or Phonecall
Questions not in the list? Contact us.
If you didn’t find an answer to your question in our frequently asked questions list,
feel free to contact us! You can do so by sending us a whatsapp 0782519449,
email us on admin@rudolfhartwig.com, phone on 078 251 9449,
filling in the contact form or reach out to us on Instagram or Facebook.
-
Collection I
Shop NowWe believe that art can be so much more than just art. The Home Accessories range features designs that are elegant in their simplicity, yet functional in the way they provide solutions to everyday problems.
-
Collection II
Coming SoonSome pieces are just too unique and one-of-a-kind to recreate. If you’re
looking for exquisite art pieces that are easy to appreciate, this is where you will find it. -
Collection III
Coming SoonStories are eternalised in art. Over the years, Rudolf Hartwig has perfected the art of visual storytelling, sharing his thoughts and perspectives through his carefully crafted mixed media sculptures.
